FAQ | Big Game Treestands

Browse through the most common questions Big Game customers have. If you do not see your question here, please send it to us via email at [email protected] .

How do I become a member of the Big Game prostaff?

Click here to follow link to our prostaff application.

What is the warranty policy for Big Game’s Treestands, Ladderstands, and other accessory products?

Our standard policy covers your Big Game product for a period of twelve months from the original date of purchase for any manufacturing defects. We strongly suggest you register your product so we have your purchase information on file.

Where are Big Game products made?

Since 1977, our office site in Windom, Minnesota is where management, engineering, marketing, sales, customer service, and shipping are all located. Our box blinds are manufactured in the U.S., where our steel products are imported from our factories overseas. All of our products are specified to our quality standards and are inspected before they leave this location.

Are products available for purchase direct from Big Game?

You can find our products available for purchase direct on our website or by calling us at 877-269-8490. Products purchased direct are subject to sales taxes, shipping, and handling fees. Orders are processed Monday – Friday during normal business hours. Our offices are closed over the weekend and holidays. However, you can also locate our products at any of our superior dealers. To request dealers in your area, you can click here.

Are replacement parts available?

We are unable to fulfill certain requests for liability reasons. If a part is damaged or misplaced on a newly purchased product, please return to the retailer for service.

Can I return or exchange an order to Big Game directly?

Big Game Treestands does not accept returns or exchanges. If you have questions before placing an order, be sure to contact our customer service department for assistance.

Are ladder extensions available?

Big Game ladderstands are manufactured at heights that are effective, and still pass safety certifications. For safety reasons, height extensions are not available as this would be a modification to the design, void the warranty, and put the user at risk of serious injury or death.

What kind of harness should I use with my treestand or ladderstand?

We are very serious about your personal safety. A full-body fall arrest harness is included with your treestand/ladderstand to be used at all time during the use of your stand. Single safety belt or chest harnesses have been deemed unsafe for use in climbing apparatus applications and may endanger your personal safety. Use the harness included with your product that meets or exceeds industry standards recognized by TMA. Using a product at elevated heights without use of a harness that meets or exceeds industry standards recognized by TMA may result in either serious injury or death.

Can I leave my Big Game product out in the woods all year?

It is not recommended to leave your product installed for more than two weeks (14 days). Any number of factors can jeopardize its installation and integrity. Animals, weather, vandals, or other environmental factors can negatively affect the performance or safe use of the product. Tree growth can stress and damage supporting straps, chains, and/or buckles. You should always inspect your stand for signs of wear, damage, deterioration, or vandalism before using it. Using your stand with any of this damage may result in serious injury or death. Damage caused by any of these factors is not covered by the warranty and replacement parts would need to be purchased.


    For customer service inquiries, please call:
    877-269-8490 | Mon. – Fri. 8:00am-5:00pm CST

    A representative will receive messages and be in touch in order they are received

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    GSM Outdoors
    5250 Frye Road
    Irving, TX 75061