A note on safety from Big Game Treestands...
Big Game Treestands wants all hunters to have a memorable experience, but also a safe one. To ensure your personal safety, please take time to carefully read the instruction manual included with your Big Game Treestands product before attempting to set-up, install, and/or otherwise use the product. This includes vital information on the safe installation and use of the product. Failure to thoroughly read and understand the manual may result in serious injury or death.
For your safety, we recommend that you never modify your stand in any way by making repairs or altering, adding, or attaching anything to it except if explicitly authorized in writing by us. We recommend replacing any parts with genuine Big Game replacement parts to prevent voiding your warranty as well as resulting in serious injury or death.
All of our products, parts, and harnesses have gone through rigorous testing and are TMA certified safe for use.
What is the warranty policy for Eyecon Trail Cameras?
There is a one year limited warranty that will repair or replace a product for any reason of any defect or malfunction. See instruction manual for full warranty information or to obtain a warranty claim.You must register your Eyecon Trail Camera within 10 days of purchase to receive warranty coverage. You can register on our website by clicking here, or by mailing in the registration form found in the instruction manual.
What is the warranty policy for Big Game Treestands, Ladderstand, and other accessory products?
Our standard policy covers your Big Game product for a period of twelve months from the original date of purchase for any manufacturing defects. We strongly suggest you register your product so we have your purchase information on file.
Where are Big Game Treestands products made?
Since 1977, our office site in Windom, Minnesota is where management, engineering, marketing, sales, customer service, and shipping are all located. Our box blinds are manufactured in the U.S., where our steel products are imported from our factories overseas. All of our products are specified to our quality standards and are inspected before they leave this location.
Are products available for purchase direct from Big Game Treestands?
You can find our products available for purchase direct on our website or by calling us at 800-268-5077. Products purchased direct are subject to sales taxes, shipping, and handling fees. Orders are processed Monday - Friday during normal business hours. Our offices are closed over the weekend and holidays. However, you can also locate our products at any of our superior dealers. To request dealers in your area, you can click here.
Are replacement parts available?
Can you purchase replacement parts at a local dealer?
Replacement parts are only available direct from Big Game Treestands. Our dealers handle full products at their retail locations.
Can I return or exchange an order to Big Game Treestands directly?
Big Game Treestands does not accept returns or exchanges. If you have questions before placing an order, be sure to contact our customer service department for assistance.
Are ladder extensions available?
Big Game Treestands ladderstands are manufactured at heights that are effective, and still pass safety certifications. For safety reasons, height extensions are not available as this would be a modification to the design, void the warranty, and put the user at risk of serious injury or death.
What kind of harness should I use with my treestand or ladderstand?
We are very serious about your personal safety. A full-body fall arrest harness is included with your treestand/ladderstand to be used at all time during the use of your stand. Single safety belt or chest harnesses have been deemd unsafe for use in climbing apparatus applications and may endanger your personal safety. Use the harness included with your product that meets TMA standards or a similar TMA certified harness. Using a product at elevated heights without use of a TMA certified harness may result in either serious injury or death.
Can I leave my Big Game Treestands product out in the woods all year?
It is not recommended to leave your product installed for more than two weeks (14 days). Any number of factors can jeopardize its installation and integrity. Animals, weather, vandals, or other environmental factors can negatively affect the performance or safe use of the product. Tree growth can stress and damage supporting straps, chains, and/or buckles. You should always inspect your stand for signs of wear, damage, deterioration, or vandalism before using it. Using your stand with any of this damage may result in serious injury or death. Damage caused by any of these factors is not covered by the warranty and replacement parts would need to be purchased.
|Treestand Safety - It's Up To You|
WARNING! Falls from a treestand can occur any time after leaving the ground. Please take a moment
to view this video program in its entirety. Additionally, please take a moment and read your specific
treestand and safety harness Instruction Manuals in their entirety. The safe use and operation of your
treestand and safety harness are the sole responsibility of the user. Failure to follow these instructions
may result in serious injury or death!